FAQ

Why is my new carpet shedding?
A. The balls of fluff, or lose fibers, found on carpet or in the vacuum cleaner bag are the normal result of fiber left in the carpet from the manufacturing process. Removing these loose fibers does not affect carpet life or appearance. Because of their large size, the fibers are too big to become airborne or to be breathed in. With proper vacuuming and using a quality vacuum cleaner, most shedding gradually disappears within the first year after installation.
Why does my carpet seem to change color when I look at it from different directions?
Light reflects differently as the pile is pushed in different directions. Foot traffic generally causes this, and the best solution is to sweep or vacuum the pile in a uniform direction.
Are carpet floors suitable for people with allergies?
While carpets can trap allergens like dust and pet dander, regular cleaning and vacuuming with a HEPA filter can minimize these issues. Additionally, some carpets are designed with hypoallergenic properties to reduce allergens.
What can I do about static?
When a room’s relative humidity is very low, a static charge can build up in your carpet as you walk across it. If this occurs, a humidifier or other commercially available products can help.
How can I avoid permanent indentations?
Your carpet pile may compress due to heavy foot traffic or weight of furniture. Rotating furniture may help reduce indentations. You can work the pile back into place with the edge of a coin. Sometimes, passing a hot steam Iron over the spot can also help, but keep the iron at least four inches above the carpet.
Is resilient durable?
Yes. Resilient is a very durable substance and is an excellent choice for high traffic areas or in areas with moisture such as bathrooms, kitchens, or laundry rooms.
What is the difference between resilient and vinyl flooring?
Resilient and vinyl flooring are the same. They are simply different terms used to describe the same type of flooring.
What type of mat can I place on my resilient floor?
Use doormats outside each entrance to your home to prevent dirt, sand, grit, and other substances such as asphalt and driveway sealer from being tracked onto your floor. Use non-staining mats on your floors; do not use rubber-backed, latex-backed, or coco fiber mats on your floor as they may stain or damage the surface.
If something is dropped on tile flooring, will the tile break?
If something fragile like a glass or dish is dropped, it will most likely break when it hits the tile floor, and there is a possibility that the tile may crack or chip because it is also made from ceramic or porcelain. Your best approach is to be cautious and recognize this risk while still enjoying the beauty of your tile floor.
Is it necessary to use a sealant on the new tile?

Since there are three elements involved in removing the old tile and replacing it with a new, matching tile, this is best left to a Carpet One Floor & Home® professional installer. Using the right technique and tool is critical. At a nominal cost, the grout must be removed, the tile chipped away, and the floor adhesive thoroughly removed before the replacement tile can be installed.

How much time will it take to maintain my tile?
It’s not much different than cleaning any other type of surface. Wipe up spills promptly with water and a clean, white cloth and frequently sweep or dust mop. Wash your floor tiles with Resista™ Floor Cleaner or manufacturer’s suggested cleaning products and then rinse with clean water. Don’t use detergents, abrasive cleaners, or “mop and shine” products. Don’t use a beater bar when vacuuming. Your Carpet One Floor & Home® retailer can give you more information on maintaining the specific tile you are purchasing.
Does laminate flooring stand up to heavy traffic?
Yes. Space age technology and finishes are used in the manufacturing of our laminate floors. Laminates consist of a plastic surface that has been adhered to a dense wood core and a synthetic backing material. The construction is designed to stand up to the daily wear and tear of your busy home.
How complicated is maintaining a laminate floor?
No floor comes closer to true maintenance-free performance. Ordinary sweeping and vacuuming are the best ways of maintaining your new laminate floor. Wipe up spills immediately, and mop occasionally with Resista™ Floor Cleaner or other flooring products recommended by your Carpet One Floor & Home® retailer.
What are the benefits of choosing ceramic tile floors for my home?
Ceramic tile floors are durable, easy to maintain, and resistant to stains, water, and scratches. They are also available in a wide variety of colors, styles, and patterns, making them a versatile choice for any home décor.
Can we install laminate flooring ourselves?
Yes, you can “do it yourself,” but we recommend using our professionally trained installers. We pride ourselves on the quality of installation we provide our customers. Just look at our Limited Installation Warranty that protects your investment. If you have any questions or problems after your new laminate floor is in place, we are just a phone call away. Read the warranty information thoroughly for more information.
How do I care for my new hardwood floor?
Caring for hardwood floors is easy. Frequent sweeping or vacuuming (with soft attachments) to remove loose dirt and soil is generally all that is required.
What can I do to minimize scratches and indentation on my new hardwood floor?
The finish on hardwood floors provides greater resistance to everyday household scratches. Remember to use floor protectors under the feet of your furniture. If you have casters on furniture, make sure they are barrel-type wheels (a minimum of 1” continuous width is recommended).
Are wood floors a good option for homes with pets?
Yes, wood floors can be a good option for homes with pets, provided you choose a durable species and finish that can withstand scratches. Regular maintenance, such as trimming your pet’s nails and cleaning up spills promptly, will help keep the floors in good condition.
What changes will I see over the years in my hardwood floor?
Wood is a natural product and will react to changes in its environment. The cure is to minimize humidity changes. Hardwood flooring will expand and contract during seasonal and temperature changes. All hardwood flooring products may experience slight separation between boards. In an effort to lend stability to your floor, a constant humidity and controlled temperature range is required and will vary throughout climates. Direct sunlight can affect color, so it’s a good idea to move area rugs and furniture periodically to allow for even color changes. Natural exposure to sunlight will bring about changes in shading of any hardwood floor as it ages. Some exotic species will darken while others will tend to lighten over time when exposed to natural and artificial light sources. Remember, hardwood is a natural product and develops a warm, beautifully aged patina other the years when given proper care.
Since hardwood is a natural product, what are some of the characteristics I should be aware of?

Hardwood may have naturally occurring blemishes such as mineral streaks, small knots, grain variations, etc. No two pieces of wood are the same and color or other variations can occur

Can vinyl floors be installed over existing flooring?
In many cases, vinyl floors can be installed over existing flooring, provided the surface is smooth, clean, and in good condition. This makes vinyl a convenient option for renovations and remodels.