Vinyl Care

Q. Is resilient durable?
A. Yes. Resilient is a very durable substance and is an excellent choice for high traffic areas or in areas with moisture such as bathrooms, kitchens, or laundry rooms.

Q. What is the difference between resilient and vinyl flooring?
A. Resilient and vinyl flooring are the same. They are simply different terms used to describe the same type of flooring.

Q. What type of mat can I place on my resilient floor?
A. Use doormats outside each entrance to your home to prevent dirt, sand, grit, and other substances such as asphalt and driveway sealer from being tracked onto your floor. Use non-staining mats on your floors; do not use rubber-backed, latex-backed, or coco fiber mats on your floor as they may stain or damage the surface.

With the easy maintenance of a resilient floor, there is no cause for concern when it comes to spots, spills, or scuffs left by shoes. By observing a few precautions, and with proper care and maintenance, you can ensure that your resilient floor always looks its best.

The adhesive under your floor needs time to thoroughly dry after installation. Therefore, we recommend that you do not scrub or wash your floor for at least three days after it is installed.

For general cleaning, sweep your floor regularly (at least once a week) and be sure to wipe up spills promptly. Occasional mopping with Resista™ Floor Cleaner or other manufacturer recommended cleaning solution may be needed when dirt builds up and sweeping alone is not sufficient. Please note that soap or detergent products are not recommended for resilient floors as they will leave a dulling film on the surface. Resilient floors can be slippery when they become wet. Use extreme caution when walking on a wet floor.

Close your curtains or blinds where extreme sunlight hits the floor. A combination of heat and sunlight causes most home furnishings, including resilient floors, to fade or discolor.

Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least 1” in diameter, made of non-pigmented hard plastic, and rest flat on the floor.

Non-staining felt protectors are also acceptable. Caster with a minimum ¾” flat surface width or greater are recommended for all moveable furniture. Make sure any floor protectors made of metal are rustproof. Replace your narrow dome furniture rests with wide-bearing ones.

The overall stain resistance of resilient is excellent and most spills will wipe off quickly and easily with a clean white cloth. Removing certain substances may take a little extra effort. Always use a clean, white cloth for wiping up stains, and turn it frequently to avoid spreading the stain. Rinse with clean water and allow area to dry. Repeat if necessary.

Resilient flooring products with a Titanium, Platinum, or Gold SelectAFloor™ warranty carry The Beautiful Guarantee®. If at any time after installation and during the terms of The Beautiful Guarantee®you wish to change your new resilient for a different SelectAFloor™ style or color, your Carpet One Floor & Home® retailer will replace it free with another SelectAFloor™ resilient floor style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor™ resilient upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced resilient product is selected.

This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warrant and indicate you wish to choose another SelectAFloor™ resilient floor under The Beautiful Guarantee®. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer.

No replacement will be made with respect to resilient that has been subjected to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style resilient floor that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

All of our Silver and Bronze SelectAFloor™ resilient products carry a No Questions Asked Replacement Warranty. If at any time after installation and during the term of your replacement warranty you wish to change your new SelectAFloor™ resilient for a different style or color, your Carpet One Floor & Home® retailer will replace it with a different SelectAFloor™ resilient style or color of equal or lesser value.

Should you wish to replace your flooring with SelectAFloor™ resilient upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.

This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ resilient floor from the resilient display using the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes materials only and does not include re-installation charges. Labor costs to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment or electronics are the responsibility of the customer.

No replacements will be made with respect to flooring that has been subject to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, floor, wind, lightning, or any other casualty event.

Providing your resilient floor is used under normal household conditions and with proper care and maintenance, your Carpet One Floor & Home® retailer warrants that for the date of installation your resilient floor will not wear-through* the wear layer for the period specified by the warranty level of the product purchased.

Should you feel that your resilient floor is not wearing properly, contact your Carpet One Floor & Home® retailer. If the wear layer of your resilient floor wears through during the warranty period, your Carpet One Floor & Home® retailer will repair or replace the affected area.

This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable.

*Wear-through is defined as complete loss of the wear layer so that the printed patter or design is altered. Floss reduction is not considered wear and is not covered by this warranty.

With our exclusive resilient, you are assured outstanding quality and the best warranties. Every resilient floor is designed to meet the highest performance standards and is warranted not to permanently stain, discolor, or fade when used under normal household conditions and properly maintained. The overall stain resistance for our resilient is excellent and most spills will wipe off quickly and easily with a clean, white cloth. Removing certain substances such as tar, rust, and permanent marker takes a little extra effort, but by using a mild cleaning product your floor will maintain its beauty for years to come. Do not put rubber-backed, latex-backed, or coco fiber mats on your floor because they may stain or damage the surface. To minimize potential staining from asphalt tracking, we suggest you use a latex-based driveway sealer.

Your flooring is guaranteed not to permanently discolor from mold or mildew. However, mold and mildew growth caused by excessive moisture as a result of plumbing, appliance, or sliding glass door leaks are not covered.

Your floor will not fade from artificial light. It is recommended that in areas where extreme sunlight hits the floor, blinds or curtains be closed. A combination of heat and sunlight causes most home furnishings, including resilient floors, to fade or discolor.

If your flooring fails to perform as warranted, contact your Carpet One Floor & Home® retailer. A floor discolored due to mold/mildew growth or asphalt tracking will be replaced only one time. If the replacement floor fails in the same manner, the site conditions may not be acceptable for the installation of resilient.

You know you are getting a long-lasting beautiful floor when you purchase a resilient floor for your home. Carpet One Floor & Home® or SelectAFloor™ resilient is guaranteed not to rip, tear, gouge, or permanently indent from normal household use for the length of the specified warranty term.

A properly cared for resilient floor will retain its appearance for years to come. Support furniture with wide-bearing, non-staining floor protectors. Ideally, the protectors should be at least 1” in diameter, made of non-pigmented, hard plastic, and rest flat on the floor. Non-staining felt protectors are also acceptable. Caster with a minimum ¾” flat surface width or greater are recommended for all moveable furniture. Make sure any floor protectors made of metal are rust proof. Replace your narrow dome furniture rests with wide-bearing ones. If you need to move heavy furniture and/or appliances (such as your refrigerator), across the floor, always use strips of wood or hardboard runways to protect the floor (even if you have an appliance dolly or if the heavy objects are equipped with wheels or rollers).

Construction damage, installation-related damage, or damage caused by vacuum cleaner beater bar, pet nails, spiked-heel shoes, or sharp cutting objects are not covered by this warranty. Abuse, misuse, vandalism, as well as casualty events are also exclude® from this warranty.

Should your SelectAFloor™ resilient floor fail to perform in accordance with this warranty, your Carpet One Floor & Home® retailer will repair or replace the affected area.

Limited Installation Warranty

Your Carpet One Floor & Home® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the industry. Should further service be required attributable to the original installation of your resilient floor, your Carpet One Floor & Home® retailer will return and provide that service at no cost to you for the life of the floor. “Life of Floor” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the resilient you purchased. Surface wear must be readily visible, approximately ½ inch square or greater.

This Limited Installation Warranty applies only to the original purchaser and installation site and is not transferable. This limited Installation Warranty applies only to residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer. Rental units are not covered.