Tile Floor Cleaning

Q. If something is dropped on tile flooring, will the tile break?
A. If something fragile like a glass or dish is dropped, it will most likely break when it hits the tile floor, and there is a possibility that the tile may crack or chip because it is also made from ceramic or porcelain. Your best approach is to be cautious and recognize this risk while still enjoying the beauty of your tile floor.

Q. What is involved in replacing a single tile?
A. Since there are three elements involved in removing the old tile and replacing it with a new, matching tile, this is best left to a Carpet One Floor & Home® professional installer. Using the right technique and tool is critical. At a nominal cost, the grout must be removed, the tile chipped away, and the floor adhesive thoroughly removed before the replacement tile can be installed.

Q. Is it necessary to use a sealant on the new tile?
A. Since tile is a natural, environmentally-friendly product that resists water, it is not necessary to seal glazed or unglazed tiles. During grouting, your installer may use a temporary sealer to protect the tile from the grout, but this is removed after that process is completed. Natural stone products are porous, however, and will need to be protected. Talk to your Carpet One Floor & Home® retailer to discuss the particular needs of the tile you have selected.

Q. How much time will it take to maintain my tile?
A. It’s not much different than cleaning any other type of surface. Wipe up spillspromptly with water and a clean, white cloth and frequently sweep or dust mop. Wash your floor tiles with Resista™ Floor Cleaner or manufacturer’s suggested cleaning products and then rinse with clean water. Don’t use detergents, abrasive cleaners, or “mop and shine” products. Don’t use a beater bar when vacuuming. Your Carpet One Floor & Home® retailer can give you more information on maintaining the specific tile you are purchasing.

Tile products, for the most part, require minimal maintenance. Glazed and unglazed tile, under normal residential situations, can be cleaned using clean water and a tile cleaner recommended by the manufacturer such as Resista™ Floor Cleaner. Always follow up a rinse of clean water to completely remove all the cleaning solution. Regular maintenance is recommended to avoid built-up of dirt, residue, grease, soap, detergents, or other external contaminants.

Improper maintenance and improper cleaning products can result in a build-up on the surface, causing the tile to be slippery. Wax cleaners and oil-based detergents may decrease the slip resistance and are not recommended for the use on your tile.

For basic cleaning, the following procedures are recommended:

Sweep or vacuum surface
Mix water with tile and grout cleaner per manufacturer’s instructions and apply to surface
Allow solutions to sit for three to five minutes
Agitate with sponge or mop
Mop up solution
Rinse mop and change cleaning solutions at least every 500 square feet
Rinse thoroughly with clean water
Dry mop floor to remove moisture or pick up residue with a wet-vac
Wipe the floor dry
For tile with coarse or abrasive type surfaces, maintenance will need to be performed more frequently. Agitation will need to be more vigorous and water changes more frequent. Proper cleaning of these types of tile is necessary for the slip resistance value to be maintained. Grease or water accumulation may create slippery conditions. Be careful to avoid introduction of grease from dirty mops to your floor surface while cleaning.

Because the grout on your tile needs time to thoroughly dry after installation, we recommend you do not scrub or wash your tile for five days after installation. We also recommend protecting your floor against abrasive dirt at entrances to building with dirt catching floor mats.

Our Titanium, Platinum, and Gold SelectAFloor™ exclusive tiles carry The Beautiful Guarantee®. If at any time after installation and during the terms of The Beautiful Guarantee® you wish to change your new tile product for a different SelectAFloor™ style or color, your Carpet One Floor & Home® retailer will replace it free with another SelectAFloor™ style or color of equal or lesser value from the same tile display. Should you wish to replace your flooring with a SelectAFloor™ tile product upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.

This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ tile product from the same display where originally purchased under The Beautiful Guarantee®. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor (removal of old floor, disposal, and re-installation). Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer.

No replacement will be made with respect to tile product that has been subjected to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® tile product that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

All of our Silver and Bronze SelectAFloor™ exclusive tiles carry a No Questions Asked Replacement Warranty. If at any time after installation and during the term of your replacement warranty you wish to change your new SelectAFloor™ tile for a different style or color, your Carpet One Floor & Home® retailer will replace it with a different style or color of equal or lesser value from the same tile display.*

This is a one-time only replacement. Replacement includes materials only and does not include re-installation charges. Labor costs to move furniture, permanent constructions (built-ins such as cabinets and bookcases), equipment, or electronics are the responsibility of the customer. No replacements will be made with respect to flooring that has been subject to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.

*Selection of replacement style must be from the same brand display. Example: Bellisima Tile by Dal-Tile replacement would be selected from the Bellisima Tile display.

At Carpet One Floor & Home®, carpets with a Silver or Bronze SelectAFloor™ warranty carry a No Questions Asked Replacement Warranty*. During the period of your warranty+ after your carpet is installed, you wish to change the style or color of your new SelectAFloor™ carpet, your Carpet One Floor & Home® retailer will replace it with another SelectAFloor™ carpet style or color of equal or lesser value, or if the carpet has been discontinued, carpet of comparable quality will be substituted. Should you wish to replace the carpet with a Carpet One Floor & Home® SelectAFloor™ carpet upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced carpet is selected.

This is a one-time only replacement and does not include replacement of cushion, labor for carpet removal or labor for installation of replacement carpet. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ carpet under the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

No replacements will be made with respect to carpet that has been glued down, subjected to abuse, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style carpet that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

Note: Custom installation of any carpet install with inserts or a border are excluded from the No Questions Asked Warranty.

*Area rugs are excluded from this warranty.
+ The period specified by the warranty level of the product purchased. (See General Terms and Conditions for other conditions that apply.)

Your Carpet One Floor & Home® retailer warrants that with proper care and maintenance the pile of your new carpet will not wear by more than 10% by weight from normal foot traffic for the period specified by the warranty level of the product purchased.

Wear is defined as abrasive fiber loss and not a change in appearance. “Shading,” sometimes referred to as ‘watermarking” or “pooling,” is an inherent characteristic of some fine cut pile carpets and is not considered a manufacturing defect. Should you feel that your carpet is not wearing properly, contact your Carpet One Floor & Home® retailer. If your carpet suffers excessive wear (more than 10% by weight) during the warranty period, your Carpet One Floor & Home® retailer will replace the affected area (the worn area and adjacent areas extending to the nearest wall, doorway, or entrance) with identical carpet; or if the carpet has been discontinued, carpe of comparable quality will be substituted.

Any charges for carpet disposal, new padding, or moving furniture, equipment, etc., are the customer’s responsibility. This Limited Wear Warranty does not apply to carpet installed on stairs and in high moisture areas such as bathrooms, kitchens, boats, etc. This limited warranty covers only abrasive wear resulting in loss of fiber. Wear of damage from tears, pulls, cuts, pilling, shedding, matting, crushing, shading or pile reversal, burns, pets, improper cleaning, improper installation, or defective construction is specifically excluded.

The Usage Fee will be determined as a percentage of the original purchase price, as follows:

0-20 YEAR PRO-RATED SCHEDULE**

1st-5th Year No Usage 8th Year 70% Usage

6th Years 50% Usage 9th Year 80% Usage

7th Year 60% Usage 10th-20th Year 90% Usage

Any Carpet One Floor & Home® carpet that has a Wear Warranty and is professionally installed as a Healthier Living installation will qualify for the Double Wear Warranty***. This warranty applies to Carpet One Floor & Home® styles and approved manufacturers only. Replacements carpet is on a pro-rated schedule which is outlined below. For those carpets without a Carpet One Floor & Home® warranty but is that of an approved manufacturer****, the manufacturer’s Wear Warranty and pro-rated schedule will apply.

*Area rugs are excluded from this warranty
** Except for Lees® carpet.
*** See Healthier Living Pro-rated schedule below for usage fee that applies.
**** See store for details.

Limited Stain Warranty

Most carpets have been specially treated to resist stains. Stain resistance means the ability of the carpet pile to resist (minimize or withstand) permanent stains. No carpet is fully stain-proof. Therefore, this limited warranty excludes stains from:

Non-food and non-beverage substances
Such food and beverages that contain strongly colored natural substantive dyes as found, for example, in mustard and hot beverages
Substances that destroy or change the color of carpets such as bleaches, acne medications, drain cleaners, and plant food/fertilizers
Vomit, urine, and feces
The fiber manufacturer provides most stain warranties. Contact the following fiber manufacturers for further information on care and cleaning and limited stain warranties for your specific carpet as specified by the warranty page.
Carpets made from fibers by:

ANSO®: Call Anso® Smart Lines Consumer Hotline at 1-800-441-7429
DUPONT: Call 866-476-7662
INVISTA®/STAINMASTER: Call 1-800-438-7668
SMARTSTRAND SORONA: Call 1-800-266-4295
WEAR-DATED®: Call the 24-hour hotline 1-800-367-9598

For all other fibers, call your Carpet One Floor & Home® retailer. Should your carpet not perform according to this Limited Stain Warranty for the term of your warranty, the affected area will be repaired or replaced. “Life of Floor” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the carpet you purchased. The usage fee will be determined as a percentage of the original purchase.

Note: Some manufacturer stain warranties differ. Please see store for details on your particular carpet.

Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific carpet.

See pro-rated schedule above. For Lees® pro-rated schedule see below.

Carpet One Floor & Home® warrants that with proper care and maintenance your tile will not fade from exposure to sunlight or artificial light for the length of the warranty period determined by the metal level corresponding to the product you purchased.

With our exclusive tile, you are assured outstanding quality and style. All tile is designed to meet the highest performance standards and is warranted not to permanently stain when used under normal household conditions and properly maintained.

Excluded from this warranty are stains to your tile caused by exposure to IODINE and/or PERMANENT MARKERS. Also excluded from this Limited Stain Warranty are stains to grout, caulk, or any other material adhering to the tile.

The metal level corresponding to the product you purchased determines the length of this Limited Stain Warranty.

Your Carpet One Floor & Home® retailer guarantees the quality of installation workmanship to be professional and in keeping with the standards set by the Tile Council of America. Should further service be required due to deficiencies in the original installation of your tile floor, your Carpet One Floor & Home® retailer will repair or replace the affected are at no cost to you for the life of the floor. “Life of Floor” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the tile you purchased. This limited Installation Warranty applies only to the original purchaser and installation site and is not transferable. This Limited Installation Warranty applies only to SelectAFloor™ tile purchased from a Carpet One Floor & Home® retailer and installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

General Terms and Conditions

In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.

These limited warranties apply only to tile installed in owner-occupied indoor residential space where no commercial activity takes place. For purposes of these limited warranties, the terms “commercial activity” and “commercial application” shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility or other place of business, or residential dwelling.
These limited warranties apply only to the original purchaser and installation site and are not transferable.
These limited warranties exclude tile flooring that has been put to abnormal use or conditions or abused in any way. Abnormal use or conditions includes, but is not limited to, water damage from plumbing, storm, or floor; damage from smoke or file; or other casualty event. “Abuse” is any use of the flooring that is unreasonable considering the normal and expected uses of a tile floor in a residence. These limited warranties do not cover chips, scratches, stains, or damage caused by negligence including moving appliances without adequate protection, moisture, erosion, pebbles, sand, or other abrasives. These limited warranties exclude damage from insufficient furniture protection or improper alterations of the original manufactured product.
These limited warranties do not apply to damages from exposure to extreme heat, dryness or water saturation, or stains as a result of chemical or industrial products (other than manufacturer’s recommended cleaning products), including iodine and permanent markers. Nor does this limited warranty cover, in any way, stains to grout, caulk, or any other material adhering to the tile.
These limited warranties exclude any issues related to grout, improper sub floor, sub floor movement, or slabs as require for tile by the Tile Council of America.
To qualify for repair or replacement, the original sales receipt or other documentation but be supplies to verify date and proof of purchase.
The limited warranties apply only to residential indoor installation performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
These limited warranties do not apply to variations in color or shade between products and samples or photographs.
CARPET ONE FLOOR & HOME® SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights which vary from state to state or province to province.
If there is a conflict between the general terms and conditions and the limited warranties as specified, the limited warranties as specified shall control.
The terms of the warranty begin on the date of the installation.
Note: Decorative pieces and the Bellissima Tile by Dal-Tile are covered for manufacturing defects only.