Laminate care

It’s easy to maintain the beauty of your new floor, and proper care and cleaning will enhance its life and performance, giving you years of enjoyment. To assist you we’ve prepared our best tips for cleaning, care, and maintenance. Plus, we’ve complied detailed warranty information for each flooring category that you will find easy to reference.

Please consult your specific warranty to detailed cleaning instruction. Some manufacturers have precise warranty maintenance requirements. See warranty details for additional information.

Q. Does laminate flooring stand up to heavy traffic?
A. Yes. Space age technology and finishes are used in the manufacturing of our laminate floors. Laminates consist of a plastic surface that has been adhered to a dense wood core and a synthetic backing material. The construction is designed to stand up to the daily wear and tear of your busy home.

Q. How complicated is maintaining a laminate floor?
A. No floor comes closer to true maintenance-free performance. Ordinary sweeping and vacuuming are the best ways of maintaining your new laminate floor. Wipe up spills immediately, and mop occasionally with Resista™ Floor Cleaner or other flooring products recommended by your Carpet One Floor & Home® retailer.

Q. Can we install laminate flooring ourselves?
A. Yes, you can “do it yourself,” but we recommend using our professionally trained installers. We pride ourselves on the quality of installation we provide our customers. Just look at our Limited Installation Warranty that protects your investment. If you have any questions or problems after your new laminate floor is in place, we are just a phone call away. Read the warranty information thoroughly for more information.

Our Titanium, Platinum, and Gold SelectAFloor™ exclusive tiles carry The Beautiful Guarantee®. If at any time after installation and during the terms of The Beautiful Guarantee® you wish to change your new tile product for a different SelectAFloor™ style or color, your Carpet One Floor & Home® retailer will replace it free with another SelectAFloor™ style or color of equal or lesser value from the same tile display. Should you wish to replace your flooring with a SelectAFloor™ tile product upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.

This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ tile product from the same display where originally purchased under The Beautiful Guarantee®. This is a replacement warranty and does not apply to matters covered by other warranties.

Replacement includes material and labor (removal of old floor, disposal, and re-installation). Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer.

No replacement will be made with respect to tile product that has been subjected to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® tile product that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

All of our Silver and Bronze SelectAFloor™ exclusive tiles carry a No Questions Asked Replacement Warranty. If at any time after installation and during the term of your replacement warranty you wish to change your new SelectAFloor™ tile for a different style or color, your Carpet One Floor & Home® retailer will replace it with a different style or color of equal or lesser value from the same tile display.*

This is a one-time only replacement. Replacement includes materials only and does not include re-installation charges. Labor costs to move furniture, permanent constructions (built-ins such as cabinets and bookcases), equipment, or electronics are the responsibility of the customer. No replacements will be made with respect to flooring that has been subject to abuse, improper maintenance, vandalism, alteration; or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.

*Selection of replacement style must be from the same brand display. Example: Bellisima Tile by Dal-Tile replacement would be selected from the Bellisima Tile display.

When your tile floor is used in a residential setting under normal residential traffic conditions, your Carpet One Floor & Home® retailer warrants that from the date of the original installation and with proper care and maintenance, your tile floor will not wear-through* for the period specified by the warranty level of the product purchased.

The wear resistance of glazed tile can be measured subjectively by observing the visible surface abrasion of the tile when subjected to the ISO 10545-7 testing procedure. This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable.

This limited warranty excludes chips, scratches, or damage caused by improper care and maintenance; misuse, abuse, use of abrasives, insufficient protection from furniture; or any casualty event.

*Wear-through is defined as loss of the surface finish, to the point that the body of the tile shows through, due to normal household use.

Carpet One Floor & Home® warrants that with proper care and maintenance your tile will not fade from exposure to sunlight or artificial light for the length of the warranty period determined by the metal level corresponding to the product you purchased.

Your Carpet One Floor & Home® retailer guarantees the quality of installation workmanship to be professional and in keeping with the standards set by the Tile Council of America. Should further service be required due to deficiencies in the original installation of your tile floor, your Carpet One Floor & Home® retailer will repair or replace the affected are at no cost to you for the life of the floor. “Life of Floor” means the length of the Limited Wear Warranty specified by the warranty level corresponding to the tile you purchased. This limited Installation Warranty applies only to the original purchaser and installation site and is not transferable. This Limited Installation Warranty applies only to SelectAFloor™ tile purchased from a Carpet One Floor & Home® retailer and installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

General Terms and Conditions

In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.

These limited warranties apply only to tile installed in owner-occupied indoor residential space where no commercial activity takes place. For purposes of these limited warranties, the terms “commercial activity” and “commercial application” shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility or other place of business, or residential dwelling.
These limited warranties apply only to the original purchaser and installation site and are not transferable.
These limited warranties exclude tile flooring that has been put to abnormal use or conditions or abused in any way. Abnormal use or conditions includes, but is not limited to, water damage from plumbing, storm, or floor; damage from smoke or file; or other casualty event. “Abuse” is any use of the flooring that is unreasonable considering the normal and expected uses of a tile floor in a residence. These limited warranties do not cover chips, scratches, stains, or damage caused by negligence including moving appliances without adequate protection, moisture, erosion, pebbles, sand, or other abrasives. These limited warranties exclude damage from insufficient furniture protection or improper alterations of the original manufactured product.
These limited warranties do not apply to damages from exposure to extreme heat, dryness or water saturation, or stains as a result of chemical or industrial products (other than manufacturer’s recommended cleaning products), including iodine and permanent markers. Nor does this limited warranty cover, in any way, stains to grout, caulk, or any other material adhering to the tile.
These limited warranties exclude any issues related to grout, improper sub floor, sub floor movement, or slabs as require for tile by the Tile Council of America.
To qualify for repair or replacement, the original sales receipt or other documentation but be supplies to verify date and proof of purchase.
The limited warranties apply only to residential indoor installation performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
These limited warranties do not apply to variations in color or shade between products and samples or photographs.
CARPET ONE FLOOR & HOME® SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights which vary from state to state or province to province.
If there is a conflict between the general terms and conditions and the limited warranties as specified, the limited warranties as specified shall control.
The terms of the warranty begin on the date of the installation.
Note: Decorative pieces and the Bellissima Tile by Dal-Tile are covered for manufacturing defects only.